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Free 30 day Returns
Our Return Policy - 100% Satisfaction Guaranteed!
If you are not satisfied for any reason with your purchase, you can return your purchase within 30 days of the date your order was shipped. NOTE: Returned items must be in their original, unworn condition and accompanied by all original documentation. Personalized orders including the following are nonreturnable: items that have been modified, engraved, or resized; items that have been exchanged; and custom designed jewelry.
If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Requesting an alteration to an order currently in process will void our complimentary resizing, return and exchange policies. Our 30 day return/exchange period begins on the date that your order was shipped.
Please Note: The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure,
How to Return Your Purchase to Us:
- Call us at 1-888 MAEVONA to Obtain Your Return Merchandise Authorization Code (RMA). You MUST write this code on the outside of the package for it to be accepted for processing.
- Download and Print the Return Merchandise Form: A Return Merchandise Authorization form will be emailed to you. This form MUST be completed and placed in the package.
- Packaging Your Return: Be sure to secure your items to protect them. Your package must include all original packing materials and the original documentation in the package, along with the Return Form mentioned above. If your item included a certified diamond or diamonds, each certificate must be included NOTE: For security purposes, do not put the domain name or any type of description as to the contents on the outside of the package.
- Insuring and Shipping Your Package: The value of your item determines how it must be shipped.
- If your purchase was less than $25000.00 then the most secure and economic method is Registered Insured Mail via FedEx, UPS or the US Postal Service. Please Insure your package for the full purchase amount*
- More than $25000.00:Please contact one of our customer personnel at 1-888 MAEVONA for additional instructions.
- Packages without a Return Merchandise Authorization (RMA) will not be accepted for processing.
- Items received after 30 days from their original shipped date will not be accepted for processing.
- Items must be returned in their original, unworn condition and accompanied by all original documentation sent by maevona.com
- Items showing signs of wear or that have been modified, engraved, re-sized, that have been damaged, or are missing original documentation will not be accepted for processing.
- Custom designed jewelry will not be accepted for processing.
- Items that have been previously exchanged will not be accepted for processing.
- Improper packaged items will not be accepted.
- Uninsured items will not be accepted
Your Refund Amount: You will receive a refund in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees. Refunds will be made using the mode of payment used when the purchase was made. You will receive your refund within 30 days from the date of receipt
We look forward to processing your request.
* We will not be responsible for loss or damage of return shipments..
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